About Client:
We are a leading agency specialized in the publication of job advertisements in Germany and are currently expanding their operations and setting up a new office in Kochi, India. This brings in a need for a highly motivated leader with a hands-on mentality to join the team. This individual will initially learn and manage all processes themselves and then gradually build and lead a team to handle the workload.

Key Responsibilities:
1.    Design and Implementation
•    Seamless Integration: Accurately incorporate new job advertisements into existing templates using precise copy and paste techniques.
•    Template Conversion: Skillfully convert client templates from formats like PDF and Word into HTML/CSS with meticulous attention to detail.
•    Content Accuracy: Ensure the flawless transfer of content into customized client templates, maintaining high standards of precision.
•    Template Design: Innovatively design and program new templates or faithfully replicate client-provided templates in HTML/CSS.
•    Social Media Campaigns: Create visually appealing designs for social media marketing campaigns and manage client approvals effectively.
•    Customer Satisfaction: Uphold exceptional standards of customer satisfaction by delivering error-free work and ensuring client contentment.
2.    Publication Process
•    Comprehensive Management: Oversee the complete administrative process for publishing job advertisements with efficiency and precision.
•    Online Verification: Perform thorough online verification on relevant job portals to ensure accuracy and compliance.
•    Client Coordination: Facilitate necessary changes with job boards and effectively communicate updates to clients, ensuring a smooth and seamless publication process.
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3.    Support and Customer Interaction

•    Proactive Support: Provide exceptional customer support through a ticket system and live chat, addressing issues with a hands-on approach.
•    Prompt Responses: Ensure timely and accurate responses to all customer inquiries, maintaining high levels of satisfaction and engagement.
4.    Team Leadership
•    Team Development: Lead and expand the team effectively as the workload grows, ensuring optimal performance.
•    Training and Onboarding: Deliver comprehensive training and onboarding programs for new team members, fostering their integration and success.
•    Process Adaptation: Customize onboarding and operational processes to align with local conditions in India, ensuring seamless implementation and efficiency.
5.    Quality Assurance
•    Content and Compliance: Guarantee that all content and links are accurately implemented and fully compliant with individual job board regulations.
•    Attention to Detail: Maintain a meticulous focus on detail and precision in all tasks to ensure high standards of quality.
6.    Offer Creation
•    Timely Preparation: Create offers for clients promptly upon request from sales or directly from clients.
•    Efficiency: Ensure all offers are prepared and delivered within a 60-minute timeframe, maintaining efficiency and client satisfaction.
7.    Process Improvement
•    Innovation: Develop and implement innovative ideas to enhance the efficiency and quality of the Indian team's output.
•    Dashboard Development: Contribute to the design and development of an internal dashboard to monitor and improve team performance
8.    New Team Integration and Knowledge Transfer
•    Onboarding Process: Develop and structure a comprehensive onboarding process for new employees, ensuring a smooth and effective integration.
•    Knowledge Database: Establish and maintain a robust knowledge database from scratch, ensuring it serves as a reliable resource for the team.
•    Process Mastery: Gain a thorough understanding of all processes through direct questioning, with the support of a dedicated contact person.
•    Database Maintenance: Ensure the knowledge database remains up-to-date and accurate. Contribute to the design and development of an internal dashboard to enhance overall team performance.

•    Strong proficiency in HTML and CSS with a hands-on approach.
•    Excellent design skills with a keen eye for detail.
•    Experience in converting PDF and Word documents into HTML/CSS.
•    Good understanding of social media marketing and ad design.
•    Leadership experience is preferred but not mandatory.
•    Excellent communication skills and the ability to lead a team.
•    Intrinsic motivation to manage tasks and communicate issues to management.
•    Ability to work efficiently under tight deadlines.