Job Summary:
Responsible for managing and maintaining our Windows desktop environment, ensuring its stability, security, and optimal performance, while providing hardware and software troubleshooting support.
Responsibilities:
•    Handle operating system installation, configuration, and troubleshooting.
•    Provide technical support to end-users for desktop-related hardware and software issues.
•    Diagnose and repair desktop, laptop, and peripheral hardware problems.
•    Knowledge and management of IT services, including DHCP, DNS, and virtualization.
•    Administer Active Directory users, objects, and policy management.
•    Install, configure, and manage Office 365.
•    Basic understanding of LAN, WAN, firewall policies, and protocols.
•    Manage backup, encryption, VPNs, and database applications.
•    Perform hardware upgrades, replacements, and preventive maintenance.

•    Bachelor's or Engineering degree in CS, IT, or a related field.
•    1-2 years of relevant experience as a Windows Desktop Administrator or similar role.
•    Microsoft Certification preferred.
•    Proficiency in troubleshooting and maintaining desktop and laptop hardware.